My Case


My Case is a secure, online application which allows you to view your current case status or other case information on your active case(s) before the Immigration and Refugee Board of Canada (IRB).

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Phase 3 of My Case is now active, providing counsel with the ability to add up to 4 delegates to their account. ​​

Registration process and electronic document submission

Before registering for My Case, please read My Case portal registration and submission of documents.

For more information on electronic document submission, please read Practice Notice – Electronic Exchange of Documents Using My Case.

For additional information on the functionalities of My Case, refer to the My Case User Guide.​

For your protection

Protect your passwords in public, don’t share passwords or PINs online or over the phone, even with family.

Never choose to have your Web browser remember your credentials.

Always log off or sign out of accounts and websites when you are finished; don't just close your browser

  • sign out of your account every time you leave the computer, and
  • clear your browser’s cache and close your browser after your online session

Choose a secure sign-in method:

Sign in using one of the credentials below. Through Sign-in Partner or GCKe​y, you will be automatically directed to IRB My Case to access or create your account.

Option 1

Continue to Sign-In Partner
  • Use the same information you use for other online services (for example, online banking)
  • None of your information will be shared with us. Your Sign-In Partner will not know which government service you are using.
  • You will temporarily leave the IRB website to use your Sign-In Partner.
  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • ​CIBC Canadian Imperial Bank of Commerce
  • Coast Capital Savings
  • Conexus Credit Union
  • Desjardins Group
  • Libro Credit Union​​
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Servus Credit Union
  • Simplii Financial
  • Tangerine
  • TD Bank Group
  • Vancity
Logos of the different Sign-in Partners 

Option 2

Continue to GCKey​
  • Sign in with a GC​ke​y user ID and password if you do not use a Sign-In Partner.
  • Register for a GCKe​y user ID and password if you don't have one.

Help and Support

Get help for using IRB 'My Case'.